Use Cases
A B2B SaaS founder sees monthly voluntary churn at 8% and no cancel flow—users cancel instantly. They use this skill to design a cancel flow with exit survey and reason-based save offers (discount, pause, downgrade). The flow captures reasons, presents targeted offers, and reduces cancellations. Value: lower churn, recovered MRR, and actionable churn reason data.
A subscription app loses 40% of users to failed payments (involuntary churn). They apply the dunning playbook: pre-dunning card expiry alerts, smart retries, and dunning emails with grace period. The system auto-recovers cards and notifies users to update billing. Value: recovers 30-50% of failed payments, turning invisible churn into retained revenue.
Skill File
Domains
Forms
Mechanism
Breaks down how the skill works and what it produces, so you can quickly judge whether it fits your scenario and value.
When a user reports high churn, wants to build cancellation flows, set up save offers, recover failed payments, or implement retention strategies. Also triggered by mentions of 'churn', 'cancel flow', 'dunning', 'win-back', etc.
Produces structured retention systems: cancel flow specs, dynamic save offers, dunning sequences, and proactive health-score interventions that reduce voluntary and involuntary churn.
