Use Cases
A SaaS founder has 20 customer interview transcripts and 3 months of support tickets but no clear positioning. They invoke customer-research to extract pains, triggers, and exact language, then receive a synthesized theme report with money quotes and a confidence-labeled insight list. This replaces guesswork with evidence, directly informing copy and product roadmap.
A marketing lead launching in a new category lacks first-party reviews. They use customer-research Mode 2 to mine Reddit, G2 competitor reviews, and SparkToro for audience hangouts, capturing verbatim quotes and trigger events. The skill builds provisional personas from proxy sources, enabling targeted messaging before real users arrive.
Skill File
Domains
Forms
Mechanism
Breaks down how the skill works and what it produces, so you can quickly judge whether it fits your scenario and value.
When the user wants to conduct, analyze, or synthesize customer research — e.g., mentions "customer research," "VOC," "JTBD," "Reddit mining," or "why customers churn." Applies to both analyzing existing assets and gathering new online intel.
Structured research synthesis, theme rankings with quotes, and data-backed personas — grounding positioning, copy, and product in real customer signal.
